1. Introduction

Sierra Six Pty Ltd ABN 51 666 360 292 (Sierra Six) is a social media agency based in Australia. We are committed to protecting the information provided to us or obtained by us through our websites, services, or third parties associated with our business. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy outlines how we collect, use, disclose, and protect personal information. By using our website or providing us with personal information, you consent to our collection, use, and disclosure of your personal information in accordance with this Policy and any other arrangements that apply between us.

In this Policy:

• Act means the Privacy Act 1988 (Cth) as amended from time to time;

• Personal information means any information or opinion about you from which you can be identified;

• Us, we, and our mean Sierra Six and our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).

2. Types of Personal Information Collected

We only collect personal information necessary for our functions or activities. This may include, but is not limited to:

• Your name and contact details (e.g., email address, telephone number);

• Records of your communications and interactions with us;

• Details of visits to our website (e.g., IP address, location data, and browsing behavior);

• Any other personal information necessary to facilitate your dealings with us.

We may also collect data that does not personally identify you, such as anonymous survey responses or aggregated information about how users navigate our website.

3. How Personal Information is Collected

Usually, we collect personal information directly from you, but we may collect it indirectly via third parties associated with our business. We may collect personal information when you:

• Contact us or provide your personal information to us;

• Express interest in our services;

• Complete an enquiry form on our website;

• Visit our website or interact with us on social media;

• Participate in a promotion, competition, or survey.

4. Use of Your Information

We collect, hold, use, and disclose your personal information for the purpose of providing our services, administering our business activities, improving our service offering, and personalising your customer experience. This includes:

• Providing services or information to you;

• Responding to enquiries or complaints;

• Identifying services or promotions of interest to you;

• Operating, protecting, and optimising our website and user experience;

• Complying with legal obligations and enforcing our agreements with third parties.

5. Disclosure of Your Information

Your personal information will not be disclosed other than as outlined in this Policy, with your consent, or as required by law. We may disclose your information to:

• Technology services providers, communication, marketing and advertising providers;

• Professional services providers such as accountants, solicitors, business advisors, and consultants;

• Our related bodies corporate within Australia;

• Specific third parties authorised by you to receive information held by us;

• Government agencies, regulatory bodies, and law enforcement agencies.

6. Disclosure Overseas

Some data storage providers and other third-party service providers may be located overseas. We may disclose your personal information to such entities, taking reasonable steps to ensure they adequately protect your personal information.

7. Direct Marketing

We and/or our carefully selected business partners may send you direct marketing communications and information about our services. You may opt out of receiving marketing materials from us by contacting us or using the opt-out facilities provided in any email or SMS from us.

8. Security

We take reasonable steps to ensure the protection of your personal information against unauthorised use, including implementing security standards, policies, and procedures. However, the internet is inherently insecure, and we cannot guarantee the security of personal information transmitted through our website.

9. Cookies

Our website may use cookies to track your activity and improve our services and user experience. If you wish to disable cookies, you can change your browser preferences to reject them.

10. Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those linked websites. We encourage you to read the privacy policies of those websites before using them.

11. Accessing Information We Hold About You

If you believe your information is inaccurate or outdated, or if you wish to obtain a copy of the personal information we hold about you, please contact us in writing. We may need to verify your identity before actioning your request.

12. Making a Complaint

If you have a concern or complaint regarding this Policy or the use of your personal information, please contact us. We will investigate the complaint and provide a response as soon as reasonably practicable. If you are not satisfied with our response, we will provide information about further steps you can take, including contacting the Office of the Australian Information Commissioner (OAIC).

13. Status of This Policy

We regularly review and may make changes to this Policy. Updated versions will be displayed on our website.

14. Contact and Further Information

For further information about this Policy or our privacy practices, or to access or correct your personal information, please contact us:

Attention: Legal and Compliance
Email: marketing@sierrasix.com.au
Telephone: 0422 204 184

This Policy was last updated on 26 June 2024